We are currently looking for a “Service Desk Operator” to strengthen the Cronos Europa team.
Key Responsibilities
- Provide first-line IT support to users.
- Manage, categorize, and resolve IT incidents following established service procedures.
- Escalate complex issues to the appropriate technical teams.
- Maintain and update records of technical issues and resolutions.
- Ensure timely communication with users regarding incident progress and resolutions.
- Support IT operations in Strasbourg and Brussels.
- Participate in on-call support outside normal working hours when required.
Working Conditions
- Normal Working Hours: Monday to Friday, 08:00 – 20:00.
- On-Call Support: May be required during non-working days, weekends, and public holidays.
- Teleworking: Possible within a 30-minute radius of the designated workplace, subject to approval.
Required Skills & Qualifications
- English and French mandatory.
- Minimum 1 year of experience.
- Experience in IT Service Desk support or similar technical roles.
- Proficiency in troubleshooting IT systems, hardware, and software.
- Strong communication skills and ability to provide clear user support.
- ITIL certification passed or with a view to passing within 3 months.
- Ability to work in a multilingual and multicultural environment.
Reporting & Performance Monitoring
- Daily timesheets must be completed and submitted for verification.
- Participation in regular service meetings with technical and steering committees.