Support Manager

For our client at the European Commission, we are currently hiring a Support Manager.

Position is located in Brussels, Belgium.

Relocation required.

DESCRIPTION OF THE TASKS

Following tasks will be performed by external service provider:

• Organisation, implementation and maintenance of (IS) support.
• Follow-up of service quality.
• Management and follow-up of user requests.
• Guidance regarding the use of information systems.
• Management of incidents related to information systems; organisation of the reporting.
• Identifying the services needed to ensure stakeholder satisfaction.
• Assistance in meetings with simultaneous interpretating delivery platforms (SIDP).
• Participation in tests and trainings in the use of meeting rooms and virtual platforms.

SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

• Knowledge of IT equipment in meeting rooms, and of multimedia technologies.
• Knowledge of audio-visual equipment.
• Knowledge of ServiceNow (ticketing tool), Horizon, MIRA and Coral.
• Experience in end user assistance or support of information systems.