The European Commission is looking for its next talented 3rd Line Support to join the ranks of a talented team.

Job Description/Daily activities

Understanding of technical documentation, application functionalities and end2end flows ;
Involved in the creation of recommendation, documentation and eventual trainings for the Operational Teams and the End Customers
Supervise the Level 3 Support Queue, perform advanced troubleshooting, bug investigation and escalation, respond to escalated incidents
Address and offer support for recurrent problems that occurs in systems supported.
Involve in complex issues investigations to support Level 2 and Customers, participate in technical meetings
Maintain the connection with the development team for issues escalation and new functionalities implementation, act as a bridge between the Level 2 of support and the Development Team
Assist and offer support for new / ongoing projects;
Perform analysis of the data flow / new features / functionality investigations, in connection with the requirements;

Required Skills